Bowens Design Billing and Payment Policies
Payments to your account can be made anytime via the secure online form located in our Secure Payment Area. We also accept checks and money orders – U.S. Banks and Funds only.
Billing & Refund Policies
Payment of your hosting or other charges and any subsequent billing acknowledges your acceptance of these terms.
These terms are subject to change without prior notice.
While we will deliver notice of changes or updates to these policies, it is your responsibility to periodically check this page for any updates or changes.
Billing Procedures
Web Hosting is a PRE-PAID service.
Electronic invoices for Web sites that I maintain your web hosting, domain name renewal and updates/maintenance are issued via email quarterly in the SECOND WEEK of the month preceding the service month. (for example 1st quarter hosting will be billed middle of December.)
Electronic invoices for design, and other non-hosting services are issued upon completion of the work or service.
All Invoices are monitored for pick up (viewing). Email notices will be sent monthly until invoice has been viewed.
Paper invoices sent via U.S. Postal Mail will be sent only upon request, and only if that request is made in response to an electronic invoice notice, from the billing email address on your account.
There is a $2.25 service charge for paper invoicing which will be added to your current invoice.
Hosting payments are due within 7 days and expected to be received before the first day of the service month with the exception of legal holidays.
Payment for non-hosting related services are due within 10 days of service.
Payments made by check or money order are not credited to your account until cleared.
IMPORTANT! Check or Money Order payments can take 7 to 10 days to be delivered, processed and credited to your account.
Please mail your check a minimum of 10 days prior to due date in order to avoid late charges.
Payments made by PayPal or credit card are applied to your account within 24 hours.
Late charges are applied to invoices within 3 days of due date.
Payments not received by the due date will have a 5% late charge, with a minimum charge of $2.95 per week added.
Your Website Hosting accounts not paid in full by the start of business on the 7th day of the service month will have their ftp, website & email services suspended until full payment plus late charges is received.
Websites that are suspended due to non-payment. After 30 days suspension, your Website will be archived and charged a nominal monthly storage fee up (usually $8.00 ) until the written cancellation of your service is received along with your payment for past due amounts.
A $10.00 fee will be charged to reconnect suspended hosting services. Full payment of your past due balance and reconnect fee are due before site is reconnected. Full payment of past due maintenance account is required to restore updated pages.
Bowens Design is not responsible for email, websites or files contained in Websites, and images on Websites that have defaulted due to non-payment.
Suspended websites that wish to be reinstated must request new hosting services. New hosting services for previously suspended websites are at the discretion of Bowens Design.
**If you have a Website that includes a *custom proprietary script then reinstatement will be at my discretion. If you default regularly your site will be downgraded, the custom script removed and hosting cost lowered. I try very hard to be fair so please pay your invoices promptly.
Bowens Design reserves the right to refuse new service.
Bowens Design reserves the right to refuse web host transfer assistance if unpaid past due balance exceeds 30 days.
Bowens Design reserves the right to discontinue all services without notice to any account that has had three or more late payments during the course of service or accounts that are regularly more than 30 days past due.
Choice of Law: Any disputes regarding these terms of service will be litigated in Twiggs County, Georgia. These terms shall be construed under the laws of the State of Georgia.
THERE IS A $30.00 CHARGE FOR RETURNED CHECKS.
**Optional: A Custom Database Set Up and configuration For Client Content Management of your Sales page, or Foals page is available: $150.00 (one time fee for each) plus
Hosting will be an additional 10.00 per month (Add 10. for each additional instance) on any NEW hosting package this is added to.
*Note: These Custom Databases are proprietary programming and NOT for sale. If chosen, you are paying for the set up, configuration and then monthly use of it on your web site on my server only.
You do not own the script. If you should choose to move your web site, the database script does not move with your site and will not be included on your copy of your website.
For hosting only customers UPGRADING / DOWNGRADING / CANCELLATION OF HOSTING
A service charge of $10.00 will be applied to your account for downgrading your hosting plan within your current hosting type.
Additional monthly charges (prorated) and a service charge of $20.00 will be applied for changing your hosting type.
The downgrading of hosting plans may incur the loss of such services as web stats, MySQL access and the reduction of available email addresses, please note that some plans do not come with these.
Change of hosting type may require you to transfer files and/or databases, call or email me for current rates. Purchasing this self-maintained hosting you will be given ample opportunity and access to make these transfers prior to the changeover. Bowens Design is not responsible for file transfers or required reconfiguration of scripts or programming after the transfer. Your personal hosting is your responsibility.
Requests for upgrading or downgrading must be made from your email account to our billing email address. Changes are effective within 24 hours after payment is received.
A prorated refund of annual hosting (only) will be calculated based on current quarterly charge in full for each quarter and partial quarter used and issued after downgrade charge has been deducted from your last payment and are paid by check or PayPal payment only. Please state your preference in your request email.
Website Hosting Cancellation Requests must be received in writing, from your billing email on record, by fax, or via postal mail, AND must include all past due monies owed. Fax and postal mail requests require you include a photocopy proof of identity (i.e. drivers license).
All access accounts, databases, files and email accounts on our web servers and DNS service will be terminated within 24 hours of your cancellation request. Your request relieves Bowens Design of any obligation and responsibility for your website contents. We will assume no liability for files deleted or removed after your cancellation of service.
You are strongly urged to save, remove or back up your website files, images, and databases prior to canceling your services.
*Note: Custom Databases are proprietary programming and NOT for sale. If chosen, you are paying for the setup, configuration and then monthly use of it on your web site on my server only.
You do not own the script. If you should choose to move your web site, the database script does not move with your site and will not be included in your copy of your website.
Prorated Refunds on cancelled annual web hosting (only) will be calculated by deducting from last payment the current quarterly charge in full for each quarter and partial quarter used from the start date of your current billing cycle to the last day of the month in which your cancellation request was received. No refunds will be issued on quarterly web hosting.
Setup fees, domain registration and domain renewal fees are non-refundable.
Refunds can be issued by check or PayPal to your billing address or email address within 30 days of your written cancellation of service request. Please include your refund preference in your cancellation request.
Refunds will not be made in the case of website termination for violation(s) of services.